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Frequently Asked Questions


Q: How do I contact leisure sales directly? 
A: Email LasVegasLeisureSales@caesars.com

Q: How do I book a group? 
A: Email leisuregroups@caesars.com 

Q: Do we offer travel agent rates? 
A: Yes, please visit www.caesars.com/insider 

Q: How many rooms qualifies as a group? 
A: 10 rooms or more

Q: What is the maximum number of people allowed in a room across all eight Caesars Entertainment resorts?
A: Up to four people are allowed to sleep in a room due to fire codes across all properties.

Q: What time is check-in? 
A: Check-in is at 4pm

Q: What time is check-out? 
A: Check-out is at noon

Q: Is express check-out available?
A: Yes, at all properties

Q: Is there shuttle service from the airport?
A: Unfortunately, no. However the airport is located only minutes away from our properties

Q: Are taxis available at the airport and your hotels?
A: Absolutely, there is a taxi stand at all of our hotels and at the airport

Q: How much is valet parking? 
A: Complimentary at all of our properties

Q: How much is general parking? 
A: Complimentary at all of our properties

Q: Can you print boarding passes at the hotel? 
A: Yes, kiosks are available at our properties to print boarding passes for a fee

Q: What is the PetStay program?
A: Caesars Entertainment Las Vegas has a new pet-friendly hotel program. Guests participating in the PetStay program are greeted by several canine-friendly in-room amenities including a mat, food and water dishes, disposable waste bags and dog treats. Each PetStay resort hosts a designated PetStay area within the hotel, equipped with welcome packets that direct guests to outdoor relief areas and dog walking routes.
To book a room at a PetStay resort in Las Vegas visit www.caesars.com and select the 'PetStay' room type from the listing of available accommodations. PetStay program is a hotel surcharge.

Q: Is there a minimum number of rooms required?
A: Yes. The leisure group department handles groups with 10 or more rooms. However, Caesars Entertainment can be flexible.

Q: Approximately what percentage would the deposit fee be?
A: It all depends. For new accounts, Caesars Entertainment resorts usually ask for the first night room and tax with the signed contract.

Q: Once the group has been confirmed, is there a cancellation penalty fee?
A: 30 rooms or less can be canceled at least 30 days prior to group arrival for full refund. 30 rooms to 60 rooms can be canceled at least 60 days prior to group arrival for full refund. 60 rooms +, depending on the type of group, cancellation penalty fee and policy varies.
 
Q: How can I move forward and request rates?
A: Contact your respective Sales Manager above.